Returns and Refunds

We are pretty confident that you will love your purchase. Just in case you are not completely satisfied with your purchase you can send it back to us within 30 days from the shipping date for a refund. All you need to do is e-mail customer service returns@hivelinens.com  and we will help you get it back to us.

 

You will need to return the item in new condition (meaning unused, no scratches, marks or damage, and no alteration or resizing of the item) with all the original packaging and materials included.

 

We must receive your returned item(s) within 30 days of the original shipping date for a refund and within 30 for an exchange. If we receive your item after 30 days of the date of shipping we will unfortunately not be able to offer a refund.

 

If you received a damaged item or the wrong item we will exchange it free of charge, or refund the full cost of the merchandise and shipping charges.

 

Non-Returnable Items

There are some items which are non returnable, these items are sold as is.

 

How to Return

U.S. Customers

1. E-Mail us at returns@hivelinens.com and one of our staff members will be more than happy to help guide you through the process

 

Refund Policy

•All returned items are inspected when they arrive.
• Refunds will be in the original form of payment
• Refunds on purchases with a credit card will be credited to that same card.
• If your order was more than one item, you will receive a refund for the returned items only.

 

 

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